Terms of Service

1. Overview

These Terms of Service govern your access to and use of durbelt.com, including browsing our website, creating an account, placing orders, making payments, requesting returns or refunds, contacting customer support, and using any services provided through this website. By accessing or using our website, you agree to be bound by these Terms of Service and all policies referenced in them.

2. Website Operator

This website is operated by Durbelt. Throughout the website, the terms “we,” “us,” and “our” refer to Durbelt. You may contact us at hello@durbelt.com, by phone at +1(216)348-9547, or by mail at 1300 E 9th St, Ste 750, Cleveland, OH 44114, US if you have questions about these Terms of Service, your order, shipping, payment, returns, refunds, or privacy matters.

3. Online Store Use

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. You agree not to use our website for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose. You must not attempt to interfere with website security, misuse checkout functions, submit false information, or use our website in a way that violates applicable laws or these Terms of Service.

4. Products and Product Information

Our website sells belts and related accessories. We make reasonable efforts to display product names, images, descriptions, prices, colors, sizes, specifications, materials, and availability as accurately as possible. However, slight differences may occur due to screen settings, photography, product batches, packaging updates, material texture, buckle finish, strap color, or supplier adjustments. Product information may be updated, corrected, or changed at any time without prior notice.

5. Product Suitability and Customer Responsibility

Customers are responsible for reviewing product descriptions, belt size guides, waist measurements, strap length, width, material information, buckle type, care instructions, usage notes, and any product-specific warnings before placing an order. Belts and accessories should be used only for their intended fashion, daily wear, or accessory purpose. Customers should choose the correct size before purchase, as fit issues caused by incorrect size selection may be treated as customer preference returns.

6. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order for reasons including product unavailability, pricing errors, payment issues, suspected fraud, incorrect customer information, shipping restrictions, or other operational reasons. If we cancel an order after payment has been received, we will issue a refund to the original payment method where applicable.

7. Pricing and Currency

All prices and transactions on our website are processed in United States Dollars (USD). Product prices, shipping fees, taxes, discounts, and order totals are shown at checkout before payment is completed. If your payment account uses another currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees. We are not responsible for third-party currency conversion charges or bank fees.

8. Payment Terms

Payments are processed by secure third-party payment service providers, including Stripe and PayPal. We do not store full credit card numbers, debit card numbers, CVV codes, PayPal login credentials, Apple Pay credentials, Google Pay credentials, or complete payment account information. Payment methods, payment security, failed payments, disputes, and refund-to-original-payment-method rules are explained in our Payment Policy.

9. Payment Authorization and Failed Payments

By submitting an order, you authorize the applicable payment provider to charge the total amount shown at checkout. Orders may not be processed if payment authorization fails, billing information cannot be verified, a payment provider declines the transaction, or fraud-prevention checks cannot be completed. We may request additional information or cancel an order if payment or billing details appear inaccurate, incomplete, or suspicious.

10. Shipping and Delivery

We provide global shipping services to available destinations. Order processing time is usually 1–4 business days after successful payment confirmation. Shipping fees, free shipping thresholds, estimated delivery times, tracking updates, customs duties, damaged package reporting, and delivery responsibilities are explained in our Shipping Policy. Delivery times are estimates only and may be affected by carriers, customs, weather, holidays, remote areas, or other circumstances outside our control.

11. Customs, Taxes, and Import Fees

For domestic orders delivered within the United States, customers are not charged customs duties or import taxes. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other government charges may apply depending on the destination country or region. Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in product prices or shipping fees.

12. Delivery Confirmation and Risk of Loss

Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, and delivery details. Once an order is shipped, delivery handling is managed by third-party carriers and logistics partners. If a package is marked as delivered by the carrier, it may be considered delivered unless the carrier confirms loss, misdelivery, or another delivery exception. Customers should contact us promptly with order and tracking details if a delivery issue occurs.

13. Returns and Refunds

Return and refund requests are governed by our Refund and Returns Policy. Customers may request a return within 30 days after the confirmed delivery date. Returned belts and accessories must be unused, unworn, unaltered, clean, undamaged, and in resalable condition with all original packaging, tags, labels, protective materials, accessories, and included parts. Approved refunds are processed back to the original payment method within 7 business days after inspection and approval.

14. Damaged, Defective, or Incorrect Items

Customers should inspect packages and products immediately upon delivery. If an item arrives damaged, defective, incomplete, incorrect, or different from the ordered size, color, or style, customers must contact us within 48 hours after delivery and provide the order number, product photos, packaging photos, shipping label or waybill photos, and a brief description of the issue. This evidence helps us review the claim, verify carrier records, respond to payment processor inquiries, and provide a fair resolution.

15. Privacy and Data Protection

Your privacy is important to us. We collect and process personal information for order processing, payment confirmation, shipping, customer service, fraud prevention, returns, refunds, legal compliance, and website operation. This website is a self-hosted store built on WordPress and powered by WooCommerce. Details about personal data collection, payment privacy, cookies, GDPR rights, U.S. privacy rights, data security, and service provider sharing are explained in our Privacy Policy.

16. Account and Customer Information

If you create an account or submit information through our website, you are responsible for keeping your login details secure and ensuring that your information is accurate, current, and complete. We are not responsible for delays, failed deliveries, payment issues, or order processing problems caused by incorrect, incomplete, or outdated customer information. You agree to notify us promptly if you believe your account has been accessed without authorization.

17. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, icons, page layouts, designs, and website materials, is owned by or licensed to Durbelt unless otherwise stated. You may not copy, reproduce, distribute, modify, publish, sell, exploit, or use website content for commercial purposes without our prior written permission.

18. Prohibited Uses

You must not use our website to violate any law, infringe intellectual property rights, submit false or misleading information, upload malicious code, interfere with website security, attempt unauthorized access, scrape data without permission, abuse promotions, place fraudulent orders, harass others, or engage in conduct that harms our website, customers, payment processors, logistics partners, or business operations.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Durbelt is not liable for indirect, incidental, special, consequential, punitive, or unexpected damages arising from your use of the website, product use, delivery delays, customs delays, carrier errors, payment provider issues, technical interruptions, or third-party service failures. Where liability cannot be excluded by law, our liability will be limited to the amount paid for the affected order.

20. Governing Law, Jurisdiction, and Dispute Resolution

These Terms of Service and any dispute arising from your use of durbelt.com, your order, payment, shipping, return, refund, privacy matter, or any related transaction shall be governed by the laws of the United States and applicable state laws, without regard to conflict of law principles. Any dispute, claim, or controversy shall be handled through the courts with jurisdiction over 1300 E 9th St, Ste 750, Cleveland, OH 44114, US, and you agree that such courts shall have authority to resolve the dispute. Before starting a legal claim or payment dispute, we encourage you to contact us at hello@durbelt.com so we can review the issue and attempt to provide a reasonable resolution.