FAQs

1. What products do you sell?

We sell belts and related accessories for everyday wear, styling, and wardrobe use. Product details, materials, sizes, strap length, buckle type, colors, care notes, and usage information are shown on each product page. Please review the product description and size information carefully before placing an order.

2. What currency do you use?

All transactions on our website are processed in United States Dollars (USD). If your bank account or payment method uses another currency, your card issuer, bank, or payment provider may apply currency conversion rates or additional fees.

3. What payment methods do you accept?

We accept payment methods shown at checkout, including major card and digital payment options. Payments are processed through secure third-party payment service providers, including Stripe and PayPal. For more details, please review our Payment Policy.

4. Do you store my payment information?

No. We do not store your full credit card number, debit card number, CVV, PayPal login details, Apple Pay credentials, Google Pay credentials, or complete payment account information. Sensitive payment data is processed directly by third-party payment providers such as Stripe and PayPal.

5. Where do you ship?

We provide global shipping services to available destinations, including the United States, Europe, and other international regions. Shipping availability may depend on logistics coverage, carrier restrictions, customs rules, and local delivery conditions. For details, please review our Shipping Policy.

6. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends, public holidays, or days when carrier pickup services are unavailable.

7. What are your shipping fees?

For orders delivered within the United States, the shipping fee is USD $4.99, with free shipping available for orders of USD $89 or more. For Europe, the shipping fee is USD $13.99, with free shipping available for orders of USD $149 or more. For other available international regions, the shipping fee is USD $17.99.

8. When will tracking information update?

After your order has shipped, tracking information will be sent when available. Tracking details may take 48–72 hours to update after the package is collected or scanned by the carrier. Please allow time for the carrier system to refresh.

9. How long does delivery take?

Delivery time depends on the destination, carrier service, customs processing, local delivery conditions, holidays, weather, and other factors outside our control. Delivery estimates are not guaranteed. Total delivery time includes both order processing time and carrier transit time.

10. Do I need to pay customs duties or import taxes?

For domestic orders delivered within the United States, customers are not charged customs duties or import taxes. For orders shipped to Europe or other international regions, customs duties, VAT, import taxes, brokerage fees, or clearance fees may apply and are the customer’s responsibility unless clearly stated otherwise at checkout.

11. What should I do if my package arrives damaged?

Please inspect your package immediately upon delivery. If the package or product arrives damaged, defective, incomplete, incorrect, or different from the ordered size, color, or style, please contact us within 48 hours after delivery at hello@durbelt.com. Include your order number, product photos, packaging photos, shipping label or waybill photos, and a brief description of the issue.

12. Can I return an item?

Yes. Customers may request a return within 30 days after the confirmed delivery date. Return requests must be approved before items are shipped back. Unauthorized returns may be refused or may not be processed. Please review our Refund and Returns Policy.

13. What condition must returned belts be in?

Returned belts must be unused, unworn, unaltered, clean, undamaged, and in resalable condition. Items must include all original packaging, tags, labels, dust bags, boxes, protective materials, accessories, parts, and included components. Items with signs of wear, bending, stretching, added holes, buckle scratches, leather creases, stains, odors, missing parts, alterations, or damaged packaging may be refused or receive a reduced refund.

14. Who pays for return shipping?

If the return is due to customer preference, incorrect ordering, change of mind, wrong size, wrong color, wrong style selection, or another reason not caused by our error, the customer is responsible for return shipping costs. If the return is caused by our confirmed error, verified defect, or verified shipping damage, we may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another suitable solution after review.

15. How long does a refund take?

Approved refunds are processed back to the original payment method within 7 business days after the returned item is received, inspected, and approved. After we issue the refund, your bank, card issuer, Stripe, PayPal, or other payment provider may require additional time to post the funds to your account.

16. What should I do if my payment fails?

If your payment fails, please check your billing information, payment method, card limit, bank authorization, and payment provider status. You may also try another accepted payment method. If the issue continues, please contact your bank or payment provider first, then contact us at hello@durbelt.com if you need order-related assistance.

17. How do you protect my personal information?

This website is a self-hosted store built on WordPress and powered by WooCommerce. We use reasonable technical and organizational measures such as SSL/TLS encrypted connections, secure checkout pages, access controls, limited permissions, firewall protection, malware monitoring, secure hosting practices, and payment tokenization through third-party processors. For details, please review our Privacy Policy.

18. How can I contact customer support?

For questions about orders, belt sizing, product details, shipping, payment, returns, refunds, damaged packages, privacy, or other support matters, please contact us at hello@durbelt.com. You may also reach us by phone at +1(216)348-9547 or by mail at 1300 E 9th St, Ste 750, Cleveland, OH 44114, US. Please include your order number and any relevant details so we can assist you more efficiently.