Privacy Policy

1. Introduction

This Privacy Policy explains how Durbelt collects, uses, stores, protects, and shares personal information when you visit, browse, create an account, place an order, contact us, or otherwise interact with durbelt.com. This website is a self-hosted store built on WordPress and powered by WooCommerce. By using our website, you agree to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to information collected through our website, checkout process, customer service communications, order fulfillment activities, payment confirmation records, shipping and tracking services, return and refund processes, and related business operations. It also applies to personal information processed in connection with global shipping, customs documentation where applicable, customer support, fraud prevention, and payment dispute review.

3. Information We Collect

We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, account login information, customer service messages, return or refund requests, belt size or fit inquiries, product issue photos, delivery issue evidence, and other information you choose to provide when using our website or contacting us.

4. Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill the order, including purchased items, order number, order date, order amount, selected shipping method, delivery region, tracking information, payment status, refund status, and related transaction reference details. This information helps us confirm payment, ship products, provide customer support, process returns or refunds, and maintain accurate business records.

5. Device and Technical Information

When you visit our website, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of visit, session activity, cookie identifiers, approximate location based on IP address, and website performance data. This information helps us operate the website, improve user experience, detect technical issues, prevent fraud, and protect website security.

6. WordPress and WooCommerce Data Processing

Because durbelt.com is a self-hosted store built on WordPress and powered by WooCommerce, certain information may be processed through WordPress, WooCommerce, related plugins, hosting services, security tools, analytics tools, checkout tools, email systems, and order management functions. These systems help us display belt products and accessories, manage carts, process orders, calculate shipping, send order emails, manage customer accounts, and maintain website functionality.

7. Payment Processing Through Stripe and PayPal

Payments on our website are processed by third-party payment service providers, including Stripe and PayPal. We do not directly collect, store, or have access to your full credit card number, debit card number, CVV, card security code, PayPal login details, Apple Pay credentials, Google Pay credentials, or complete payment account information. Sensitive payment credentials are submitted directly to the applicable payment provider through their secure payment systems.

8. Payment Data We May Receive

Although we never store complete customer payment information, we may receive limited payment-related records from Stripe, PayPal, or other payment interfaces, such as payment status, payment confirmation, transaction ID, authorization result, payment amount, currency, fraud-screening result, refund status, chargeback notice, billing confirmation, and the last limited reference details allowed by the payment provider. This information is used only for order confirmation, accounting, refund processing, fraud prevention, and payment dispute handling.

9. Transaction Currency

All transactions on our website are processed in United States Dollars (USD). If your bank account, card issuer, or payment account uses another currency, your payment provider or financial institution may apply currency conversion rates, foreign transaction fees, or other charges. We do not control these external conversion rates or financial institution fees.

10. How We Use Personal Information

We use personal information to operate our store, process orders, confirm payments, arrange shipping, provide tracking updates, communicate with customers, respond to inquiries, process returns and refunds, review damaged or missing package claims, assist with belt size and product questions, prevent fraud, maintain website security, comply with legal obligations, improve website performance, and support payment dispute or chargeback investigations when necessary.

11. Shipping, Delivery, and Customs Information

Because we provide global shipping services, we may use and share necessary order and delivery information with logistics carriers, postal services, fulfillment providers, customs brokers, and delivery partners. This may include your name, shipping address, phone number, email address, order information, tracking number, customs description, package value, and delivery instructions. For U.S. domestic orders, customers are not charged customs duties or import taxes. For other regions, customs duties, import taxes, VAT, brokerage fees, or clearance fees may be the customer’s responsibility where applicable.

12. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to keep the website functional, remember cart contents, support checkout, improve loading performance, detect suspicious activity, analyze website traffic, remember preferences, and improve customer experience. Some cookies are necessary for the website and checkout to function properly, while others may support analytics, marketing, or performance measurement.

13. Data Security Measures

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include SSL/TLS encrypted connections, HTTPS secure browsing, secure checkout pages, access controls, limited administrative permissions, strong password practices, firewall protection, malware monitoring, security plugins, server-level protections, regular software updates, secure hosting practices, encrypted transmission of sensitive data, and internal procedures that limit access to customer information only to authorized personnel who need it for business purposes.

14. Payment Security Measures

For payment security, we rely on secure third-party payment processors such as Stripe and PayPal, which process payment credentials through their own secure systems. Payment-related safeguards may include tokenized payment processing, encrypted payment transmission, fraud-screening tools, payment authentication, risk analysis, transaction monitoring, and provider-level security controls. We do not store full card numbers, CVV codes, magnetic stripe data, PayPal passwords, or complete payment credentials on our website server.

15. Sharing Information With Service Providers

We may share personal information with trusted third-party service providers only when necessary to operate our business and provide services to customers. These providers may include payment processors, shipping carriers, fulfillment partners, hosting providers, security vendors, analytics providers, email service providers, customer support tools, fraud prevention services, tax or accounting providers, and professional advisors. These service providers are permitted to use personal information only as needed to perform services for us or comply with legal obligations.

16. Payment Disputes, Chargebacks, and Fraud Prevention

To protect customers, our business, and payment integrity, we may use order records, payment confirmation details, IP address information, delivery confirmation, tracking records, customer communications, refund records, product issue evidence, return authorization records, and fraud-screening information to review payment disputes, chargebacks, unauthorized payment claims, refund claims, and suspicious activity. These records may be shared with Stripe, PayPal, card issuers, banks, payment networks, legal advisors, or dispute resolution parties when necessary to respond to claims or comply with payment processor requirements.

17. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, process returns and refunds, maintain accurate business records, comply with legal, tax, accounting, fraud-prevention, payment processor, and dispute-resolution obligations, and protect our legal rights. Some records, such as order history, transaction references, refund records, tax records, and dispute evidence, may be retained for longer where required by law or necessary for legitimate business purposes.

18. International Data Transfers

Because we provide global shipping and use third-party service providers, your personal information may be processed, stored, or transferred outside your country or region, including to the United States or other countries where our service providers operate. When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy and data protection laws.

19. European GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region where GDPR-style rights apply, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with a relevant data protection authority. To exercise these rights, please contact us at hello@durbelt.com.

20. Legal Bases for Processing Under GDPR

Where GDPR or similar data protection laws apply, we process personal information based on one or more legal bases, including the need to perform a contract with you, such as processing and shipping your order; compliance with legal obligations, such as tax, accounting, and consumer protection requirements; our legitimate interests, such as fraud prevention, website security, customer service, payment dispute handling, and business recordkeeping; and your consent, where required for certain cookies, marketing communications, or optional data uses.

21. United States Privacy Notice

If you are a resident of the United States, you may have privacy rights under applicable federal or state privacy laws. Depending on your state, these rights may include the right to know what personal information we collect, the right to request access, the right to request correction, the right to request deletion, the right to opt out of certain uses of personal information where applicable, and the right not to be discriminated against for exercising privacy rights. We do not sell sensitive payment information, and we do not store complete payment credentials. To submit a privacy request, please contact us at hello@durbelt.com.

22. Contact Information and Policy Updates

If you have questions about this Privacy Policy, your personal information, payment privacy, order records, shipping data, refund records, or privacy rights, please contact us at hello@durbelt.com. You may also contact us by phone at +1(216)348-9547 or by mail at 1300 E 9th St, Ste 750, Cleveland, OH 44114, US. We may update this Privacy Policy from time to time to reflect changes in our website, payment processors, shipping services, legal requirements, or business operations. The updated version will be posted on durbelt.com, and continued use of our website after changes are posted means you accept the updated policy.