Shipping Policy

1. Shipping Scope

This Shipping Policy applies to orders placed through durbelt.com. We provide global shipping services for belts and related accessories to customers in the United States, Europe, and other available international regions. Delivery availability may vary depending on logistics coverage, carrier restrictions, local laws, customs requirements, and destination service conditions. If a destination is not available at checkout, we may not be able to ship to that location at this time.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends, public holidays, or days when carrier pickup services are unavailable. During peak seasons, promotional periods, severe weather, customs inspections, or other unexpected circumstances, processing may take slightly longer.

3. Shipping Fees and Free Shipping Thresholds

Shipping fees are calculated based on the delivery region. For orders delivered within the United States, the shipping fee is USD $4.99, and free shipping is available for orders of USD $89 or more. For orders delivered to Europe, the shipping fee is USD $13.99, and free shipping is available for orders of USD $149 or more. For all other available international regions, the shipping fee is USD $17.99. Free shipping thresholds are calculated based on the order subtotal after discounts and before any applicable taxes, customs duties, or additional service charges.

4. Shipping Time Estimates

Estimated delivery time depends on the destination country or region, the selected shipping service, carrier handling speed, customs processing, and local delivery conditions. Delivery times are estimates only and are not guaranteed. The total delivery time includes both order processing time and carrier transit time. Delays may occur due to customs review, incorrect addresses, remote delivery areas, carrier backlogs, holidays, weather events, or other events outside our direct control.

5. Logistics Carriers and Delivery Partners

We work with third-party logistics carriers, postal services, and delivery partners to ship and deliver orders. The specific carrier may vary depending on the destination, package size, shipping method, and service availability. Once a package has been handed over to the carrier, the carrier is responsible for transportation, tracking updates, delivery attempts, and final delivery handling.

6. Tracking Information

After your order has been shipped, tracking information will be sent to the contact information provided at checkout when available. Tracking details may take 48–72 hours to update after the package is collected or scanned by the carrier. If tracking does not update immediately, please allow additional time for the carrier system to refresh before contacting us.

7. Delivery, Signature, and Receipt

Some orders may require signature confirmation depending on the destination, carrier policy, package value, or local delivery rules. Please make sure the shipping address, phone number, and delivery details provided at checkout are accurate and complete. If a package cannot be delivered due to an incorrect address, missing information, failed delivery attempts, refusal, or unclaimed parcel, additional shipping fees or return costs may apply.

8. Damaged, Missing, or Problem Packages

Please inspect your package immediately upon delivery. If your package arrives damaged, the belt or accessory is defective due to shipping, or you receive the wrong item, wrong size, wrong color, or missing parts, please contact us within 48 hours after delivery. To help us review the issue, please provide your order number, clear photos of the item, photos of the packaging, photos of the shipping label or waybill, and a brief description of the problem. Reports submitted after 48 hours may be more difficult to verify with the carrier.

9. Customs Duties, Taxes, and Import Fees

For orders delivered within the United States, there are no customs duties or import taxes charged to the customer for domestic U.S. orders. For orders shipped to Europe or other international regions, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other government charges may apply depending on the destination country or region. These charges are not included in our product prices or shipping fees unless clearly stated otherwise at checkout, and they are the responsibility of the customer.

10. Contact Information

If you have questions about shipping, tracking, delivery, damaged packages, customs issues, or address corrections, please contact us through hello@durbelt.com. You may also reach us by phone at +1(216)348-9547 or by mail at 1300 E 9th St, Ste 750, Cleveland, OH 44114, US. Please include your order number and any relevant tracking information so we can assist you more efficiently.