Refund and Returns Policy

1. Return Period

This Refund and Returns Policy applies to orders placed through durbelt.com. Customers may request a return within 30 days after the confirmed delivery date. Return requests submitted after 30 days may not be accepted unless required by applicable law. To help us review your request quickly and fairly, please contact us at hello@durbelt.com with your order number, delivery information, reason for return, and clear photos when applicable.

2. Return Request Process

Before sending any item back, customers must contact us and receive return authorization. Unauthorized returns may be refused or may not be processed. After your return request is reviewed, we will provide return instructions, including the return address and any required shipping details. The return address may differ from the sender address shown on the original parcel, so please do not ship items back without confirmation from our support team.

3. Return Conditions for Belt Products

Because our website sells belts and related accessories, returned items must be unused, unworn, unaltered, clean, undamaged, and in resalable condition. Items must be returned with all original packaging, tags, labels, dust bags, boxes, protective materials, manuals, accessories, parts, and any included components. Products that show signs of wear, bending, stretching, added holes, buckle scratches, leather creases, stains, odors, alterations, missing parts, or damaged packaging caused by insufficient repacking may be refused or may receive a reduced refund.

4. Non-Returnable Items

Certain items may not be eligible for return, including final sale items, clearance items, customized or personalized belts, altered belts, belts with added holes, belts that have been cut or resized, used or worn items, items damaged after delivery, products with missing accessories or packaging, and any item that cannot be resold for hygiene, safety, or quality reasons. If a product page states a different return condition, the product page terms will apply in addition to this policy.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the package or product arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours after delivery at hello@durbelt.com. To support the review, please provide your order number, clear photos of the product, photos of the outer packaging, photos of the shipping label or waybill, and a brief description of the issue. This evidence helps us verify the problem with the carrier, payment processor, or fulfillment record and supports a fair resolution.

6. Return Shipping Costs

If the return is caused by customer preference, incorrect ordering, change of mind, wrong size, wrong color, wrong style selection, or any reason not caused by our error, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law. If the return is caused by our confirmed error, a verified defective item, or verified shipping damage, we may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another suitable solution after review.

7. Refund Review and Processing Time

Refunds are issued only after the returned item has been received, inspected, and approved. Once approved, the refund will be processed back to the original payment method within 7 business days. Depending on your bank, card issuer, Stripe, PayPal, or other payment provider, it may take additional time for the refund to appear in your account. We do not issue refunds to a different payment method unless required by law or approved by the payment provider.

8. Payment Disputes, Chargebacks, and Contact Information

If you believe there is an issue with your order, payment, refund, or delivery, please contact us at hello@durbelt.com before opening a payment dispute or chargeback. We keep order records, payment confirmation details, shipment tracking, delivery confirmation, customer communication, product photos, return authorization records, and refund records to help review and respond to Stripe, PayPal, card issuer, or bank inquiries. For return or refund assistance, please contact us at hello@durbelt.com, call us at +1(216)348-9547, or write to us at 1300 E 9th St, Ste 750, Cleveland, OH 44114, US.